Privacy Policy

Last Updated: 18/11/2024

Lulu Loves Home ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.lululoveshome.co.uk (the "Site"), use our services, or otherwise communicate with us (collectively, the "Services"). It also outlines your rights regarding your personal information.

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, we advise you to discontinue using the Services.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect updates to our practices, comply with legal obligations, or address regulatory requirements. Any changes will be posted on our Site, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

What Information We Collect

We collect personal information that can identify you, relates to you, or could be reasonably linked to you. The type of information collected depends on how you interact with our Services.

1. Information You Provide Directly

This includes information you voluntarily share with us:

Contact Details: Name, email address, phone number, and physical address.
Order Information: Billing and shipping details, order history, and payment confirmations.
Account Information: Username, password, and security questions for your account.
Shopping Details: Products viewed, added to your cart, or saved in your Wishlist.
Customer Support Details: Information provided during inquiries or when contacting us for assistance.

2. Information We Collect Automatically

When you access our Site or use our Services, we automatically collect certain information:

Usage Data: Includes your IP address, device type, operating system, browser type, and interactions with our Site, such as pages viewed and links clicked.
Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to collect data about your browsing behaviour, preferences, and interactions with our advertisements.

3. Information From Third Parties

We may also collect information about you from third-party sources, such as:

Service Providers: Shopify and other platforms that support our website and payment processing.
Marketing and Advertising Tools: Data collected via analytics tools or advertising partners to personalize and enhance your experience.
Social Media Platforms: Information shared through social media interactions, such as when you engage with our posts or use login integrations.

How We Use Your Information

We use your personal information for various purposes to provide, improve, and promote our Services. These purposes include:

1. Providing Our Products and Services

Process and fulfil your orders, including payment verification, shipping, and notifications.
Maintain and manage your account, including enabling login and account features.
Handle returns, refunds, and exchanges.

2. Marketing and Advertising

Send promotional emails, newsletters, or SMS messages tailored to your interests.
Display personalized advertisements on our Site and third-party platforms.
Analyse customer behaviour to improve our products and marketing strategies.

3. Customer Support and Communication

Respond to inquiries, complaints, or feedback.
Notify you about changes to our Services, terms, or policies.
Provide support to enhance your experience.

4. Security and Fraud Prevention

Detect and address fraudulent or illegal activity.
Protect your account and personal information from unauthorized access or misuse.

5. Compliance with Legal Obligations

Fulfil any legal or regulatory requirements.
Respond to law enforcement requests or court orders.

Cookies and Tracking Technologies

Cookies and similar technologies help us enhance your experience on our Site. They enable features such as remembering your preferences, streamlining your shopping process, and personalizing content.

Types of Cookies We Use

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Collect information about how visitors use the Site.
Advertising Cookies: Tailor advertisements to your interests on our Site and elsewhere.

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

For more details on Shopify's cookie policy, visit Shopify Cookie Policy.

How We Share Your Information

We only share your personal information with third parties as necessary for the purposes outlined in this Privacy Policy:

1. Service Providers

Payment processors, such as Shopify, for secure transaction handling.
Fulfilment partners to ensure timely delivery of your orders.
IT service providers for website hosting and data security.

2. Marketing and Advertising Partners

To show you relevant ads or promotions, we may share anonymized data with advertising platforms.

3. Affiliates

Within our corporate group for internal administrative purposes.

4. Legal and Regulatory Compliance

To comply with legal obligations or respond to valid legal requests.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

1. Right to Access

Request a copy of the personal data we hold about you.

2. Right to Correct

Update inaccurate or incomplete information.

3. Right to Delete

Request deletion of your personal information, subject to legal retention requirements.

4. Right to Opt-Out

Choose not to participate in data sharing or targeted advertising.

5. Right to Data Portability

Request that we transfer your information to another service provider.

To exercise your rights, please contact us at info@lululoveshome.co.uk or 01329 665511. Verification of your identity may be required before fulfilling your request.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with personal data, please contact us to request its deletion.

Security and Retention of Your Information

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we encourage you to take precautions, such as safeguarding your account credentials.

We retain your information as long as necessary to provide our Services or comply with legal obligations.

International Users

Your personal information may be transferred to and processed in countries outside your own, including the United States. We use standard contractual clauses or equivalent safeguards to ensure adequate protection for such transfers.

Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: info@lululoveshome.co.uk
Phone: 01329 665511
Address: Lulu Loves Home Ltd, 7 & 8 The Green, Stubbington, Fareham PO14 2JG, United Kingdom

Our data protection representative is Louise Prydderch, who can address inquiries about our compliance with applicable data protection laws.