Shipping Information

UK Shipping Information – Lulu Loves Home

At Lulu Loves Home, we want your home décor to reach you quickly and safely. Whether you’re ordering a candle, a set of cushions, or a larger furniture piece, we offer reliable UK delivery options designed to make receiving your order effortless. Below, you’ll find everything you need to know about costs, timeframes, and tracking.

Standard UK Parcel Mainland Delivery

Our standard courier service is ideal for everyday orders. Standard mainland delivery takes up to 10 working days:

£4.99 standard delivery on eligible orders under £65 after discounts
£6.99 standard delivery for Northern Ireland and Channel Islands on any order.
FREE standard UK mainland delivery on eligible orders of £65 or more after discounts
(Excludes Large Wall Clocks, Wall Art, Medium & Large Items, Furniture, and Garden Furniture)

Your eligible order total must be £65 or more after all discounts have been applied to qualify for free standard UK mainland delivery. If a discount brings your total below £65, the applicable delivery charge will be added.
Delivered Monday–Saturday (excluding UK Bank Holidays)
A signature is required for most parcels
Tracking updates provided via DPD or Royal Mail

Please note: we cannot be held responsible for items left in nominated safe places.
For more information, please read the Royal Mail Safe Place Policy.

For additional guidance on consumer rights, visit Which? delivery advice.

Express Delivery

Express delivery is available only for eligible products and destinations where it is offered at checkout. The available service, price and delivery estimate are shown at checkout. Our general mainland parcel service currently offers standard delivery up to 10 working days.

For urgent requests, please call 01329 665511 before placing your order so we can confirm whether a faster service is available.

Click & Collect – FREE

Prefer to collect in person? Click & Collect is available on all orders:

Usually ready within 24 hours (may vary during busy periods)
Collection from our Stubbington Store

Opening hours:
Mon–Sat: 9:00 AM – 5:30 PM
Sunday & Bank Holidays: 10:00 AM – 4:00 PM
Christmas Eve: 9:00 AM – 4:00 PM

Furniture & Large Item Delivery

Larger items require specialist handling. Medium and large furniture delivery can take up to 8 weeks, with the delivery date to be confirmed. Charges and availability depend on the products and destination; the applicable options are shown at checkout:

Medium furniture delivery: £12. Large furniture delivery: £35.

Some furniture is delivered directly from our suppliers or personally delivered by a member of the Lulu Loves Home team to ensure it arrives safely.

International Orders

We currently ship within the UK only.

Returns & Refunds

If you need to return an item, please see our Returns Page
You can also view official UK guidance on online returns and refunds.

Eco-Friendly Packaging 🌿

We use recyclable packaging wherever possible as part of our commitment to sustainability.
Learn more at Recycle Now.

Helpful Delivery Tips

Tracking: Use your DPD or Royal Mail tracking link once dispatched
Safe places: Parcels left in safe places are left at the customer’s risk
Furniture access: Please ensure clear access for larger deliveries
Busy periods: Allow extra time during UK Bank Holidays

Need further help?

Our friendly team is always happy to help.
📧 customerservice@lululoveshome.co.uk
📞 01329 665511