Shipping Information

UK Shipping Information – Lulu Loves Home

At Lulu Loves Home, we want your home décor to reach you quickly and safely. Whether you’re ordering a candle, a set of cushions, or a large furniture piece, we provide reliable UK postage options designed to make receiving your order effortless. Below, you’ll find everything you need to know about costs, timeframes, and how to track your parcel.

Standard UK Postage

Our standard courier service is ideal for everyday orders:

For additional guidance on your consumer rights, see Which? delivery advice

Express 24-Hour Service

Need something sooner? Our express option ensures fast dispatch and priority courier handling:

  • £7.99 per order

  • Orders placed by 1:00 PM Monday–Thursday → Arrives next day

  • Orders placed by 1:00 PM Friday–Saturday → Arrives Monday

  • Orders placed after 1:00 PM Saturday → Delivered within two days

  • Not available for remote postcodes

  • For urgent requests outside these cut-off times, please call 01329 665511 and we’ll do our best to help.

Click & Collect – FREE

Prefer to collect your parcel in person? Click & Collect is available for every order:

  • Ready for pickup within 2 hours (may vary during busy periods)

  • Collection from the counter at our Stubbington store

  • Opening hours:

    • Mon–Sat: 9:00 AM – 5:30 PM

    • Sunday & Bank Holidays: 10:00 AM – 4:00 PM

    • Christmas Eve: 9:00 AM – 4:00 PM

Furniture and Garden Item Courier Service

Larger, heavier pieces need extra care and specialist delivery:

  • Large items: £12

Some furniture is sent directly from our suppliers or personally delivered by a member of the Lulu Loves Home team to ensure safe arrival.

International Orders

We currently do not ship internationally.

Returns and Refunds

If you need to return an item, please read our Returns Policy. You can also view official UK guidance on returns and refunds for online purchases.

Eco-Friendly Packaging

We’re committed to sustainability and use recyclable packaging wherever possible. Learn more about sustainable practices and recycling at Recycle Now.

Helpful Delivery Tips

  • Tracking: Use your tracking link from DPD or Royal Mail to stay updated.

  • Safe Place Instructions: If you won’t be home, you can leave instructions for a safe place, but items left there are at your own risk.

  • Furniture Access: Clear hallways and doorways before large-item arrivals.

  • Holiday Periods: Allow extra time for postage during UK Bank Holidays.

Frequently Asked Questions

How can I track my parcel?

You’ll receive an email or SMS with tracking details once dispatched. Alternatively, visit DPD or Royal Mail’s tracking page.

Can I change my shipping address after placing an order?

Yes, if your parcel hasn’t been sent. Please contact our team promptly to update your address.

Do you deliver on weekends?

Our couriers operate Monday–Saturday, so weekend delivery is available on standard and express options.

Can I request a specific delivery time?

Courier time slots are managed directly through DPD’s tracking service, where you can adjust your delivery preferences.

Will large furniture be delivered upstairs?

For oversized furniture, please contact us ahead of delivery to discuss access and any additional help needed. We have a personalised delivery service available.

Need further help?

Our friendly team is always happy to guide you in selecting the right postage option. Contact us anytime on customerservices@lululoveshome.co.uk or call us on 01329 665511