Returns

Online and In-Store Returns

Our returns policy lasts 40 days. Unfortunately, if more than 40 days have passed since your purchase, we cannot offer a refund. In some cases, an exchange or credit note may be provided. Please email customerservice@lululoveshome.co.uk for assistance.

Returns Guidelines

Items must be returned within 40 days of purchase.
Customers are eligible for a full refund within this timeframe if the items are faulty or unusable.
All returned items must be in unused, original condition and in their original packaging. We reserve the right to decline refunds for items not meeting these conditions or for items damaged during return transit. For fragile items, please ensure they are packaged securely. Contact us for advice if needed.
Non-refundable items: Earrings and hair accessories cannot be returned for hygiene reasons.

Partial Refunds
Partial refunds may be granted for items:

Showing obvious signs of use.
Not in original condition, damaged, or missing parts due to reasons outside our error.

Postage

Please note that postage costs are non-refundable for returns made due to personal preference. Courier fees that have already been fulfilled cannot be reimbursed.

If you would like us to provide a returns label, we can arrange this for you. The cost of the return will then be deducted from your refund once the item has been received.

Refunds are processed once the returned goods have arrived with us and been inspected to ensure they are in their original condition and packaging.

Faulty or Damaged Items

If your item is faulty or arrives damaged:

Contact us within 48 hours of delivery at customerservice@lululoveshome.co.uk
Provide photographic evidence of the damage, including all packaging.
Do not return damaged items without our instructions. If we require the item back, we will inform you and refund postage costs for confirmed faulty items.

Discount codes

We aren’t able to refund or adjust discount codes once an order has been placed or dispatched, as payment and dispatch costs are already incurred. You’re always welcome to return your items in line with our standard returns policy if you’d prefer.

Sale Items

Sale items are not eligible for refunds but may be exchanged within the 30-day period.

Extended Holiday Returns

For purchases made between October 1st and December 24th, the return deadline is extended to January 15th.

Gift Cards

Gift cards are non-refundable.

Change of Mind Returns

If you wish to return an item because you’ve changed your mind:

Return the item within 30 days of receiving it.
Ensure the item is in unused, original condition and in its original packaging.
Return postage costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be held responsible for lost items.
For fragile items, ensure they are securely packed.

Return Address:
Lulu Loves Home
7 & 8 Stubbington Green
Fareham
Hampshire
PO14 2JG

Exchanges

To exchange an item, contact us at customerservice@lululoveshome.co.uk for guidance.

Refund Timelines

Refunds are typically processed within 1–2 working days of receiving the return. We will notify you via email once your refund has been completed.

Changing or Cancelling an Order

Contact us promptly to make changes to or cancel your order. We can update the delivery address, remove items, or cancel the order if it hasn’t been dispatched.
If the order has already been dispatched, follow the standard returns process.

Returning Online Orders In-Store

Web orders can be returned in-store; however, PayPal payments can only be refunded online by our administrators. This will be processed within three working days, and you will receive an email confirmation. PayPal purchases can be exchanged in-store for a credit note or another item.

Refunds for Undeliverable Items

In rare cases, we may refund you if we are unable to deliver an item. This could happen if the last item in stock is damaged or unsuitable for delivery. In such cases, we will notify you immediately and issue a refund.

For any further queries, please don’t hesitate to contact us at customerservice@lululoveshome.co.uk